Privacy Policy

Emporium Lane Privacy Policy

At Emporium Lane, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, disclose, and manage your information when you interact with us online, in-store, or through our marketing communications.

Collection of Personal Information
We collect personal information that you voluntarily provide to us, such as:

  • Contact Information: Name, address, email address and mobile phone number.
  • Transactional Information: Purchase history, payment details, and shipping preferences.
  • Website Usage: Information about how you interact with our website, including pages visited and products viewed.

How We Use Your Information
We use your personal information for the following purposes:

  • Order Processing and Fulfillment: To process your orders, arrange deliveries, and provide customer support.
  • Marketing Communications: With your consent, to send you email and SMS messages about our latest products, promotions, and events. You can opt out of these communications at any time.
  • Website Improvement: To analyse website traffic and usage patterns, helping us to enhance your shopping experience.
  • Legal Compliance: To comply with applicable laws and regulations. 

Disclosure of Personal Information
We will never sell or rent your personal information to third parties. However, we may share your information with the following trusted service providers who assist us in operating our business:

  • Shopify: Our e-commerce platform, which securely stores your data and processes your online transactions.
  • Klaviyo and Shopify Email: Our email marketing platforms, which helps us manage and send marketing communications.
  • Google Analytics: A web analytics service that helps us understand how customers use our website.

We may also disclose your information if required by law or to protect our rights or safety.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Data Security
We take reasonable precautions to protect your personal information from unauthorised access, loss, or misuse. We use secure servers, encryption technologies, and industry-standard practices to safeguard your data.

Your Rights and Choices
You have the right to:

  • Access and Correct: Request access to your personal information and have any inaccuracies corrected.
  • Opt Out: Withdraw your consent for marketing communications at any time.
  • Deletion: Request the deletion of your personal information, subject to legal requirements.

To exercise your rights, please contact us using the details below.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our website, and the "Last Updated" date will be revised accordingly.

Contact Us
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at:

hello@emporiumlane.com.au
07 4667 1374

Australian Privacy Principles
We are committed to complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

Last Updated: 11th July 2024